FAQ

Noreum Korea accepts Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. Depending on your country and currency, eligible local methods—including Bancontact, BLIK, EPS, MobilePay, Multibanco, and TWINT—may also appear at checkout. The options shown at checkout are the methods currently available for your order.

Please contact us within 1 hour of purchase with your order number and checkout email. Requests are not guaranteed and can only be considered before processing begins. If a cancellation is approved, a 10% cancellation and payment-processing fee is deducted. After 1 hour or once processing has started, the order cannot be canceled. Changes are not guaranteed.

You can choose only when the product page clearly offers that option. Random versions, members, photocards, inclusions, and benefits cannot be selected unless the listing says otherwise. Please review the product title, description, and available options before checkout.

Minor manufacturing marks, small scratches, print variations, packaging dents, color differences, or other cosmetic variations can occur with K-pop products. Outer packaging is designed primarily to protect the item, and minor outer-box damage does not automatically qualify as product damage. Contact us promptly if the item itself arrives materially damaged or incorrect.

Yes. Our active shipping coverage currently includes the United States plus 188 international countries and regions. Popular destinations include:

North America & Latin America: Canada, Mexico, Brazil, Argentina, Chile, and Colombia.

Europe: United Kingdom, Ireland, France, Germany, the Netherlands, Belgium, Spain, Portugal, Italy, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, and Greece.

Asia–Pacific: Australia, New Zealand, Japan, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Vietnam, Hong Kong SAR, and Taiwan.

Middle East & Africa: United Arab Emirates, Saudi Arabia, Qatar, and South Africa.

This is a selection rather than the full list. Enter your exact delivery address at checkout to confirm current availability, options, and costs for your order.

Shipping options and exact costs are shown at checkout for your delivery address. They may vary by destination and service, so checkout is the most current guide.

Orders are normally processed within 1–7 business days. After dispatch, estimated delivery is 10–20 business days with Standard Shipping or 7–15 business days with Express Shipping. Processing and delivery times are separate estimates, not guaranteed dates, and may be affected by demand, customs, or local carrier delays.

Tracking details are provided after your order is dispatched. Use the tracking link or number in your shipping update to follow the carrier’s progress. If tracking has not updated within the expected timeframe, contact us with your order number and checkout email so we can review the shipment.

Some orders may ship in separate packages depending on product availability, order size, or fulfillment timing. When this happens, tracking updates may arrive separately. A partial delivery does not necessarily mean the remaining items are missing.

Contact us as soon as possible with your order number, checkout email, and the correct address. We’ll try to update it, but changes cannot be guaranteed once processing has begun. If the parcel is returned or needs to be shipped again, additional charges may apply.

Customs rules vary by destination. Duties, taxes, brokerage charges, or local carrier fees may still apply, and Noreum Korea cannot guarantee that every shipment will be free from additional charges. Any amount requested by local authorities or the carrier is determined by the destination’s rules.

Customs authorities in certain destinations—including Mexico, Brazil, Türkiye, Chile, and South Africa—may require a tax ID, national ID, or similar information before releasing a shipment. We will contact you if it is needed. Providing the requested information promptly can help prevent clearance delays.

Carrier and customs delays can happen. First, check the latest tracking update and confirm that the delivery address is correct. If the order is outside the estimated timeframe or tracking appears stalled, contact us at support@noreumkorea.com with your order number and checkout email.

Return requests must be submitted within 14 days of confirmed delivery and require written approval before anything is sent back. Return shipping for approved returns is paid by the customer. Change-of-mind returns are generally not accepted. Approved unopened returns are subject to a 15% restocking fee; opened products are normally ineligible and, if exceptionally accepted, carry a 25% open-box fee. Direct exchanges are not offered.

Contact us within 3 days of confirmed delivery. Include your order number and clear photos of the shipping package, label, product, and issue; an unboxing video may also be requested. Keep the product, packaging, labels, and all contents, and do not use, alter, discard, or return anything before receiving instructions.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are normally processed within 10 business days after inspection, less any applicable fees or deductions. Your bank, card issuer, or payment provider may need additional time to post the refund.